Terms and Conditions

About the Operator

This website is operated by a New Zealand online pharmacy. These Terms and Conditions apply to your use of this website and to purchases made through it.

By placing an order, you confirm that you are at least 18 years old or are purchasing with the consent and supervision of a parent or guardian. You agree to provide accurate, current and complete information when using this website.

Orders and Payment

Orders are subject to availability, clinical assessment where required, and acceptance by us. We may decline, cancel or limit an order where there is an error in product information, pricing, stock availability, payment processing, prescription details or suspected misuse.

Prices are shown in New Zealand dollars and may include GST where applicable. Delivery charges, if any, will be shown before you complete your order. Prices and product availability may change without notice.

• Payment must be authorised before an order is processed.
• You must use a valid payment method that you are authorised to use.
• If a pricing or product description error is identified after an order is placed, we may contact you to confirm the corrected details or cancel the affected order.

Shipping and Delivery

We deliver to eligible New Zealand addresses. Delivery timeframes are estimates only and may be affected by stock availability, prescription processing, courier delays, rural delivery, weather events or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays, loss or additional costs caused by incorrect address details supplied by you.

Some products may require special handling, signature on delivery or other delivery arrangements. We may restrict delivery of certain products where required for safety, legal or clinical reasons.

Returns and Refunds

Please inspect your order when it arrives. If an item is damaged, incorrect, faulty or missing, contact us as soon as possible with your order details and any relevant information.

For health, hygiene, safety and product integrity reasons, we may be unable to accept returns of medicines, opened products, temperature-sensitive products, personal care items or products that have been stored outside the recommended conditions. Your consumer rights are not affected where a product is faulty or does not match its description.

Where a refund, replacement or credit is approved, we will process it using an appropriate method. Delivery charges may not be refundable where the order was correctly supplied, unless required otherwise.

Prescriptions and Medical Information

Prescription medicines can only be supplied where we have received a valid prescription and any required clinical information. We may need to contact you, your prescriber or another appropriate health professional to verify prescription details or clarify treatment requirements.

Information provided on this website is general information only and is not a substitute for personalised medical advice, diagnosis or treatment. Always read product instructions and seek advice from a qualified health professional if you have questions about a medicine, health condition, possible interactions or side effects.

Do not delay seeking urgent medical care because of information on this website. If you believe you are experiencing a medical emergency, seek urgent assistance immediately.

Limitation of Liability

We take reasonable care to keep website information accurate and orders secure. However, we do not guarantee that the website will always be available, error-free or free from interruptions.

To the extent permitted by applicable requirements, we are not liable for indirect, incidental or consequential loss arising from your use of this website, delayed delivery, unavailable products or reliance on general information provided on the website. Nothing in these terms excludes rights that cannot legally be excluded.

You are responsible for using products as directed and for ensuring that products are suitable for your individual circumstances, including checking ingredient information and obtaining professional advice where needed.

Changes to These Terms

We may update these Terms and Conditions from time to time. The version displayed on this website applies from the date it is published and will apply to future use of the website and future orders.

Continued use of this website after changes are published means that you accept the updated terms. Orders accepted before a change will be handled under the terms that applied when the order was accepted, unless a change is required for safety or other necessary reasons.