Contact Us
Get in touch
Our support team is here to help with questions about using the website, delivery information, payments and existing orders.
Contact us by email at contact@ponsonby218pharmacy.co.nz.
We aim to reply within one business day. During busy periods, a response may take a little longer.
Questions about an existing order
To help us assist you quickly, please include the following details in your message:
- Your full name
- Your order number
- The email address used when placing the order
- A clear description of your question or concern
- Relevant product names and delivery details, where applicable
How we can help
Support can assist with order updates, delivery queries, account access, payment questions and general information about the website.
For commonly asked questions about ordering and delivery, you may also find useful information on the FAQ and Delivery pages.
Important health information
Our support team cannot provide medical consultations, diagnose health conditions, recommend treatments or issue prescriptions. For personal medical advice, please speak with a qualified healthcare professional.