Privacy Policy
Information We Collect
We collect personal information that you provide when you place an order, create an account, contact us, subscribe to updates, or use our website. This may include your name, email address, phone number, delivery address, billing details and order history.
Where needed to supply pharmacy products safely, we may collect information relevant to your order, such as details you provide in a consultation or message. Please only provide information that is necessary for your enquiry or purchase.
- Account and contact information
- Order, delivery and transaction information
- Messages, enquiries and customer service records
- Website usage, device and browser information
How We Use Your Information
We use personal information to process orders, arrange delivery, confirm payments, respond to enquiries, provide customer support and manage your account. We may also use it to help prevent fraud, maintain website security and improve our products and services.
If you choose to receive marketing communications, we may send information about products, offers or service updates. You can opt out of marketing messages at any time by using the unsubscribe option in the message or by contacting us.
Cookies and Website Information
Our website may use cookies and similar technologies to make the site function properly, remember your preferences, keep your shopping session active and understand how visitors use the site.
You can manage or block cookies through your browser settings. Some website features may not work as intended if essential cookies are disabled.
Third Parties and Payment Processors
We may share personal information with trusted service providers where this is necessary to operate our business and provide our services. These providers may include delivery partners, website hosting providers, customer support tools, email service providers and fraud prevention services.
Payments are processed by third-party payment processors. We do not normally store full payment card details on our systems. Payment processors handle payment information in accordance with their own privacy and security practices.
We only share information that is reasonably required for the relevant service, and we expect service providers to protect personal information appropriately.
Data Retention
We keep personal information for as long as it is needed to process orders, provide support, meet record-keeping obligations, resolve disputes, prevent fraud and maintain business records.
When information is no longer required, we will take reasonable steps to delete it or securely anonymise it. Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your Privacy Rights
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. You may also ask questions about how your information has been collected, used or shared.
In some circumstances, you may ask us to delete information or stop using it for marketing. We may need to retain certain information where it is required for legitimate business, safety, transaction or record-keeping purposes.
Contact Us About Privacy
If you have a privacy question, would like to make a request about your personal information, or are concerned about how your data has been handled, please contact us through the Contact page. Please provide enough detail for us to identify your request and respond appropriately.
We may need to verify your identity before providing personal information or making changes to it, to help protect your privacy and security.